Are you interested in further growing with us as a Customer Service Officer?
Who are we looking for?
As part of the Customer Service team, you have an intrinsic passion for delivering excellent customer service. You are always trying to find a way to go the extra mile and exceed the customer's expectations. You are an energetic self-starter with a willingness to succeed. You are a problem solver with a will to always improve. Last but certainly not least you are a team player
Your profile:
- At last 3 years of experience in the customer service field
- Excellent communication skills
- Outstanding listening skills; ability to ask the right questions to draw out relevant information, in order to get to the core of the customer’s question/issue
- Clear verbal communication including the ability to communicate empathy and be concise
- Native German speaker. Other European languages are a plus
- Ability to plan own time well to maximize effectiveness, to handle multiple tasks, and to work under time pressure
- Affinity and eagerness to learn the technical aspects of the Lighting products we sell
- Enthusiastic and pro-active attitude with the ability to motivate others
- Hands-on mentality with a will to constantly improve yourself
- Good systems knowledge and ability:
- MS Office (Excel, Word, OneNote)
- SAP (SD & MM modules) experience
Your responsibilities:
In this role, you are the Customer Service officer working alongside your colleagues in the daily operation. You should be able to act fast and make decisions in the daily operation while improving overall team performance and harmony. Your tasks include:
Managing sales order fulfillment process, including:
- Order processing (order intake/processing/confirmation/invoicing) in SAP
- Communication with warehousing logistics partners.
- Required subcontracting at logistics partner
- All required communication with the customers and sales colleagues
Managing order delivery process, including:
- Communication with transport logistics partners
- Follow up and the chase of changed delivery dates
- All required communication with the customers and sales colleagues
- Pro-actively manage commercial relationships with customers in Europe in close cooperation with sales
- First point of contact for any customer request/complaint via email or phone
- Take care of necessary changes in the system (customer information, items, prices, promotion, etc.) to enable a smooth sales order fulfillment process
- Project-related and ad hoc tasks to improve your personal and team performance towards the customers
Who are we?
We are a leading Global lighting company active in over 70 countries. We are always looking for new talents! By becoming part of our energetic team, you can help us reach our goals in an environment that is more than just a company.
You are offered a full-time job in a passionate, fast-growing company. The position is based in Germany.
Yes, I want this job!
Apply now
For more information about this job vacancy, please contact Yan Xu on +31 (0) 6 524 78491 or by email: hreurope@opple.com.
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